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Customer Success Specialist

Do you thrive in a customer service environment? Do you have a pleasant phone manner? Do you like having nights, weekends and holidays off? If so please apply!

Looking for an energetic, reliable team player to join our office team!!!

We are a fast paced printing manufacturer, which requires attention to detail, a positive attitude and an ability to quickly resolve issues.

Job Duties

  • Entering orders, following up with customer about their order progress
  • Responding to general inquiries about products, pricing, orders
  • Creating shipping labels / packing slips
  • Providing excellent customer service to our valuable customers

Skills and Job Requirements

  • An individual with a keen eye for detail and a strong work ethic;
  • Ability to multitask and remain organized under pressure to meet deadlines;
  • Ability to focus and prioritize tasks without distractions;
  • Ability to add to and succeed in a team environment;
  • Punctual and reliable;
  • Attention to accuracy;
  • Computer skills and ability to learn new software;
  • Must have your own transportation
  • Bilingual in French written and oral an asset

Jay-Line is one of the leading promotional product manufacturers in Canada. We have been creating high quality promotional products for over 45 years. We are a local family owned and operated company. As a family-operated business, we guarantee a supportive and flexible management system by creating a strong work/life balance for our employees. Employee health and well-being are our number one priority, so we strive to maintain a clean, well-lit and air-conditioned facility. Jay-Line is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer relationship management: 1 year (required)
  • Customer service: 1 year (required)

Work Location: In person

To apply, email your resume and cover letter to sylvia@jay-line.com